SERVICE
Q:How long does it take to process the order?
A:1-5 days .But in busy season or Holiday,it may takes longer.
Q:When will i get my parcel?
A:The delivery time sometime it is slowler ,sometime faster.
China Post Ordinary Small Packet Plus: about 20-39 days
China Post Registered Air Mail : about 39-59 days
Epacket:about15-25daystodelivery
Saver Shipping :about 30-55 days
StandardShipping:about30-45days
Russian Air: about 16-35 days
DHL/Aramex/EMS/Fedex: about 3-10 days
Q:My parcel still not arrive?
A:1.First please get the shipping way of your parcel in your order and read the delivery time upside,to confirm that has my parcel been delayed or not.
2. The delivery time is unstable,and we really have no way to control,sometime it is fast and sometime it is slowly,if you could not receive it within delivery time,please contact us and we will send you a solution.
Q:when will i get my money back?
A:1:order canceled or closed:The money is into the account of ,alipay will return your money (usually 7 days).
2.i want a refund:Please contact with us with the problem,we will solve it.
Q:I get the wrong one?
A:Our lashes are 100% handmade,may be a little differences,it is norma!
Note: If you have any questions please contact us first.Best wishes!
Feedback:1.If you are not satisfied ,please contact us before you leave Negative feedback,we will service you till you satisfied.
2.If you are satisfied,please leave us a positive feedback,give us 5 STARS ,thank you!