Q: When will ship my order ?
A: Once we get confirmation for payment, We will ship order within 3 days.
Q: How can I track my order ?
A: Once your order is shipped, you can login in your
account. There should be tracking information for your packages.
Q: Do you support both retails and drop shipping (wholesale)?
A: Yes, we support both service.
Q: Can I get discount if I order more?
A: Yes, If you have more orders, pls contact us to get special discount.
Q: How to do with after-sales ?
A: Please contact us first, we will try our best to solve your problems.
Shipping:
1) We ship goods by CHIAN POST MAIL usually, their speed is quick and service is good.
2) Shipping cost: choose the shipping method and country on the product detail page, and you will see the delivery details. You can calculate shipping cost by inputting the required information.
3) Time in transit: transit time varies with different shipping methods.
4) Item processing time: the processing time for a specific order varies with the product type and stock status. Mostly, processing time can be 3 to 10 working days.
5) Sometimes international delivery is highly depended on country company and local customs / duties. If you do not receive your items on time, please contact us immediately for further assistance.
Return Policy:
Your satisfaction, our pursuit. If you are satisfied with the items you ordered,please leave positive feedback to us, If you are not satisfied with the items you ordered, please contact us before leaving negative feedback. we will try our best to solve the problem.Or we can work together to resolve any dispute.
Negative feedback could not solve any problem. we are honest seller, please let us do respect for each other. Thanks.
Quality Problem:
Please contact us before leaving any negative or neutral feedback. We will work with you to solve any problems.
Detailed Selling Lead Description.
We are sorry that the item is defective, and we will actively deal with such incidents. we also need your help.
First: If the item is defective, please notify us within 3 days of delivery.
Second: please shoot the picture of the item is defective, and then send the picture to us by email, so that I could submit them to our Technical Director, after she check and agree, we will add the news to your next order for free.
Third: if we could not Identification. All items must be returned in their original condition, in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs incurred. But in order to compensation for the loss of customers, through our assessment, we will give your some more discounts on the next order.